Transparent Pricing

Simple Packages.
Real Results.

Don't let quiet problems cost you money. Our packages are designed to surface problems fast and give you everything you need to fix them.

Four Ways to Get Started

Not sure which is right for you? Book a free discovery call and we'll recommend the best fit for your business.

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Training Focused
Fletching

We review your training materials, identify the gaps, and return a sharpened method ready to use. Perfect for businesses of all sizes who just need a little help to improve training.

$95
per training module
Review of existing training material
Private client portal access
Written assessment of gaps
Specific, actionable enhancement breakdown
Fully revised transcript
🔎
Experience Focused
Scout

Your first look at what's really happening in your business through the eyes of a customer. A perfect introductory service to see what sets Arrow Focus apart from the rest.

$150
per evaluation
1 mystery shop evaluation visit
Private client portal access
Full evaluation report
Your Arrow Focus identified
Strengths & opportunities breakdown
Action checklist to implement immediately
Trend tracking — see your progress over time
Consistency Package
Anchor

Quarterly visits to track your progress and a training material review to close any gaps from the intial evaluation, giving your team a fresh start towards improvement.

$595
per year
Quarterly (4) mystery shop evaluation visits
Private client portal access
Full evaluation report for each visit
Your Arrow Focus identified
Strengths & opportunities breakdown
Action checklist to implement immediately
Trend tracking — see your progress over time
One training module review
A $100 value!
🎯
Precision Package
Bullseye

A dedicated partnership including monthly evaluations and training reviews to keep your team performing at their best, with priority scheduling to match your calendar.

$150 / month
Billed monthly, cancel anytime
Monthly mystery shop visits
Private client portal access
Full evaluation report for each visit
Your Arrow Focus identified
Strengths & opportunities breakdown
Action checklist to implement immediately
Trend tracking — see your progress over time
Quarterly training material review for up to five modules per quarter
Priority scheduling
A $475 value!

Full Comparison

What's Included Fletching $95 Scout $150 Anchor $595/year Bullseye $150/month
Mystery shop evaluation visits113Monthly
Private client portal access
Full evaluation reportPer VisitPer VisitPer Visit
Your Arrow Focus identified
Strengths & opportunities breakdown
Action checklist
Trend tracking across visits
Training material reviewOnceOnceQuarterly
Training modules included11up to 5
Priority scheduling

FAQ

Will my staff know they're being evaluated?
No. Our evaluators visit as real customers with no indication they are observing. Your team behaves exactly as they would on any normal day, which gives you the most accurate picture of your actual customer experience.
How quickly will I receive my report?
All reports are delivered to your private client portal within one week (seven days) of the evaluation visit. You will receive an email notification the moment it is ready.
Can I upgrade my plan later?
Absolutely. Many clients start with Scout to see the value firsthand, then move to Anchor or Bullseye once they see the results. Just reach out and we will get you set up on the next plan right away.
What types of businesses do you work with?
We work with retail, food service, and hospitality businesses for evaluations and training improvements, and with warehousing and distribution businesses for training improvements.
What does a training review involve?
We review your current training material, recommend changes, and return a sharpened transcript ready for implementation. If you received an evaluation from us, we add extra focus on the specific gaps your team showed, using real scenarios from your evaluation.
Do you work with multi-location businesses?
Yes, and it's simple! Each visit can be used at any business location. For example, if you purchase two Scount evaluations, two different locations are allowed. Similarly, the Anchor and Bullseye plans include multiple visits which can be used at any business location.
If my business locations are scattered across the United States, can they still be evaluated?
We work with businesses that are headquartered or established in South Carolina, however, will conduct evaluations for businesses with additional locations in Georgia and North Carolina.

Not Sure Which Package
Is Right for You?

Book a free 30-minute discovery call. We'll learn about your business and recommend exactly where to start — no pressure, no obligation.

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